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You can contact Customer Services on +47 51 80 38 58 or by email to contact@skagenfunds.com

Complaint to SKAGEN

If you want to file a formal complaint, you must do so in writing to legal@skagenfondene.no, or address it to Business Support & Control, P.O. Box 160, 4001 Stavanger, Norway. Please explain the background for your complaint throughly and what outcome you want to achieve, and include all relevant documentation.

We will confirm in writing that we have received your complaint and give you an indication about the time required to process your case. Your complaint will be handled as soon as possible, and you will normally get our response within one month. Complex cases could take longer to process, and we may need to obtain more information and documentation before we can conclude

Complaints Board

If you are not satisfied with the outcome of your complaint to SKAGEN, you may take your case further by filing a written complaint to the Norwegian Financial Services Complaints Board (Finansklagenemnda) at post@finkn.no. The complaint can be made in English, but the processing and communication from the Complaints Board will be in Norwegian. If you have questions, you can call them at +47 23 13 19 60. Please note that in order for the Complaints Board to be able to process your complaint, it must first have been sent to SKAGEN with a reasonable deadline for SKAGEN to respond.

The Complaint Board may charge a fee of NOK 200. The Board does not handle claims from professional/institutional investors.

Finansklagenemnda (Complaints Board in Norway)
Postboks 53, Skøyen
0212 Oslo
Norway

Telephone: +47 23 13 19 60

 

National Ombudsman Ireland

Instead of taking your complaint to the Norwegian Financial Services Complaints Board, you can also refer the complaint directly to the Financial Ombudsman Service in Ireland (Financial Services Ombudsman's Bureau).

The mediation procedure is confidential and free of charge. A claim may only be brought to the attention of the Ombudsman when a prior action has been taken against the investment services provider or issuer, and your complaint has remained unanswered or has been rejected either totally or partially.

Contact details for the Ombudsman:

Address: 3rd Floor Lincoln House,
Lincoln Place,
IE-Dublin 2
Phone: +353 1 662 0899
Fax: +353 1 662 0890

enquiries@financialombudsman.ie
www.financialombudsman.ie

Historical returns are no guarantee for future returns. Future returns will depend, inter alia, on market developments, the fund manager's skill, the fund's risk profile and management fees. The return may become negative as a result of negative price developments.